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Tuesday 22nd of September 2020

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A Guide to Child-Centred Complaints Handling

Ombudsman for Children's Office


This Guide to Child-Centred Complaints Handling sets out core principles of good practice for dealing with complaints made by or on behalf of children. The Guide has been developed to encourage and support organisations that provide services to children, and make decisions that impact on children, to deal with complaints in accordance with good practice and in a child-centred manner.

This Guide, including the principles of good practice set out in it, is informed by the OCO´s extensive experience of dealing with complaints and by a literature review, undertaken for the OCO by the Child Law Clinic, School of Law at University College Cork. This review incorporated an analysis of relevant children’s rights standards and of initiatives in other countries to promote good practices in handling complaints affecting children. It also looked at international studies that include the views of children and young people on the complaints processes they have experienced across a wide range of sectors.


Europe - Ireland

Year Language

2018 English

Category Type

Grey Literature Guide


Child, Control, Good practices, Methods

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  • International Juvenile Justice Observatory (IJJO). Belgian Public Utility Foundation

    All rights reserved

  • Head Office: Rue Armand Campenhout, nº 72 bte 10. 1050. Brussels. Belgium

    Phone: 00 32 262 988 90. Fax: 00 32 262 988 99. oijj@oijj.org

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